Return & Exchange Policy

IMPORTANT INFORMATION FOR OUR INFLUENCERS: With no exceptions, returns are refunded via store credit.

With no exceptions, returns are refunded via store credit in the form of a Kuh-Riz-Muh E-Gift Card. Kuh-Riz-Muh does not issue store credit for the original shipping charges.

Return Policy

 

Please be sure to send us your item(s) back in full accordance with our Return Policy:

  • Items must be sent back within 10 days of the delivery date.  

  • All clearance items are non-refundable. 

  • Items must be unworn, unwashed, and have original tags attached. 
     

  • Items must be free of stains, makeup, deodorant, or wear.
     

  • Bodysuits, swimwear, undergarments, and accessories are non-returnable.
     

  • All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.

  • All returns are refunded via store credit in the form of a Kuh-Riz-Muh E-Gift Card.
     

  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
     

  • Returns are processed within 5-7 business days after your item(s) are delivered to us.
     

  • Damaged, defective, or incorrect items must be reported within 7 days of delivery. 

 

Returned-to-Sender & Refused Packages

  • This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
     

  • Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
     

  • We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
     

  • We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

 

Reserved Rights Regarding Returns

 

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"

  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or

  • Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.

 

Store Exchanges

 

Because we can't ensure the style/size required will be available by the time returned items are delivered, except for if an item is damaged or defective, we are unable to accommodate exchanges.

Damaged/Defective/Incorrect Items

Should you receive a damaged, defective, or incorrect item, contact us at contact@kuhrizmuhfashions.com. Once we have received your request, we will contact you to address and resolve the issue.